![]() ![]() We highly recommend that you focus on getting DemoButtons working successfully with a locally connected pad before attempting to use the pad in a Citrix, client/server or similar environment. Tick the “Serial” check box, amend the port value to the appropriate COM number and set the baud rate to 128000 if needed.Ĭlick the button and you should see a signature capture window on the pad and also on your PC monitor.Įnter your test signature on the pad using the pen and you should see inking on the pad as well as on the PC monitor window: Assuming the “query” was successful the next step is to try DemoButtons – this will present you with an initial selection box as below.This should return information similar to the following: For COM numbers from COM10 upwards special syntax is required, e.g. Run the “Query” sample program on the virtual appropriate COM port number as follows:Ĭ:\STU-SDK- Serial-Samples\ serial-samples> query COM8.Next click the button and check the setting of the “Latency Timer” drop-down – if it is not set to 1 then change it so that it is and click twice to return to the Device Manager. Right-click on the “USB Serial Port (COM?)” entry, select “Properties” and then the “Port Settings” tab as shown below. In Device Manager select the “USB Serial Port” entry corresponding to the virtual port number shown by “getSerialPorts”.If your firmware version is too old please raise a support ticket via the "Submit a request" link at the top of this web page. ![]() In the screenshot below the firmware version is 1.2.156 (the secure version is given as a HEX value): The information returned should show you the firmware major and minor versions and the secure version number which together make up the firmware release. Run the “query” utility against the virtual COM port number to check your firmware version which should be at least 1.03.r0:Ĭ:\STU-SDK- Serial-Samples\ serial-samples>.Try running “getSerialPorts” again – this time the virtual COM port should be listed. Unplug the pad and plug it back in again. If the “Load VCP” check box is not ticked then tick it and click. Right-click on “USB Serial Converter”, select “Properties” and then the “Advanced” tab as below. If no virtual port is shown then then open Device Manager and expand out the “Universal Serial Bus controllers” section as illustrated below. Run the “getSerialPorts” sample program which should show the pad as a virtual serial port: To do this manually select "Update Driver Software" on the "USB Serial Port" right-click menu in Device Manager.Īlternatively the driver can be downloaded from Normally this is done automatically through Windows Update. Or the firmware version (see section 8 below).Įnsure your FTDI driver is up-to-date. If the phrase “DVT sample” or “PVT sample” is not printed on the back of the pad then it must be a fully released version and there should be no need to be concerned about either the manufacture date Any pad showing “DVT sample” should not be used as it will not work correctly. If you have a “PVT sample” pad please make sure that it has a manufacture date of at least Oct 2015 on the back. STU-430V Installation STU-430V Installation for Serial operation
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